The hotel services

Late check out

For your convenience, our team welcomes you 24 hours a day.
Check in : from 15.00 – Check out : by 11.30

2 options to stay longer in your room.
When you book, you can choose (for an additional charge):

– Our late departure option: stay in your room until 14.00
– Our earlier arrival option: check in from 11.30

*These offers are subject to availability. Reservation required. In peak season, booking two nights will ensure you have immediate access to your room on arrival.
Likewise, for a late check out, booking an additional night will guarantee you have access to your room until your departure.
If, however, you do not wish to book, we will be happy to let you leave your luggage at our luggage deposit.

Express departure (free of charge):
In order to facilitate your departure, our hotel offers express check out. Do not hesitate to ask for it on your arrival.

Room service
Room service is available 24 hours a day for the “Bayonne” building, and from 7 am to 10:30 pm for the “Etche-Ona” building.
See the Room Service menu

Business Corner
Co-working spaces are available to you in the hotel’s lounges (can be privatized on request). An on-the-go catering service is available there.
See the Snacking menu

Bar and Mini-bar areas
A Bar service is available in your room, in our Reception rooms and our lounges for your business meetings or your moments of relaxation 24 hours a day.
See the “Mini-Bar” menu

Breakfast service

In light of the impact of Covid-19, we are no longer authorised to offer our guests the breakfast buffet.

Our “French” breakfast is therefore served on a tray either in your room or in the Salon Margaux (subject to availability) from 7 am to 11 am at a rate of 12€/person.

It is made up of the following elements:
DRINKS: 100% Arabica coffee, espresso, cappuccino, assortment of teas and herbal teas, Suchard hot chocolate, 100% pure fruit orange juice, apple juice, grapefruit juice. / ARTISANAL BAKERY & PASTRY: 2 varieties of country sourdough bread and cereals, gluten-free bread, Lenôtre croissants and pure butter pastries. / DAIRY PRODUCTS: organic fruit yoghurts, plain yoghurts, compotes. / FRUIT: fresh fruit or organic fruit salad. / COMPLEMENTS: this breakfast is always served with old-fashioned jams cooked in a cauldron, honey, chocolate spread, sweet butter and organic brown sugar.

EXTRA PRODUCTS (with supplement): organic eggs, cold meats, cheese…
A detailed menu is given to you when ordering.

Internet – Wi-Fi
In our hotel, you’ll have unlimited access to superfast free Wi-Fi, available in the whole building.

Online Concierge and Press Services
Free access to an online concierge service. You’ll be able to browse the web for all the services provided by our hotel, or special events in Bordeaux, as well as the restaurants we have carefully selected for your pleasure.

Laundry
Our laundry service is open Monday to Friday. Leave your dirty laundry at reception before 9.00 am and get it back in the evening.

Non-smoking hotel
For the comfort of all, our hotel is non-smoking throughout.

Fitness and Stretching Center: professional sports equipment

You can have inclusive use of our fitness center.

Our 50 sq metres of space to work out and stretch provides you with professional state-of-the-art Technogym equipment. Access is exclusively reserved for our clients.

If you ask for an appointment, a personal trainer can give you expert, personalised advice.

Our fitness centre is open 7 days a week from 6.30 am to 9.30 pm

Equipment :
A treadmill, a rowing-machine, elliptical machines, a fitness bike, a complete weight bench sports / yoga, mats Barbells, Ball / Swiss balls (65 cm & 75 cm), mineral water, towels, disinfectant

Accessibility
All the services provided by our hotel are accessible to the people with reduced mobility. Some bedrooms come with specially-designed facilities. They are available on demand and subject to availability. We have a non-motorized wheelchair. Reservation on demand prior to arrival.

Meeting rooms and event spaces
Our seminar and event service is at your entire disposal to help you organise your event, to ensure that every detail is perfect. For your comfort, exclusive use can be arranged.

Luggage deposit
You can ask for luggage assistance 24/7, and leave your luggage at our deposit during your stay and on the day of your departure. It is free of charge.