TERMS OF SALES

Our rates are net of commission, service and VAT are included.

Check in time : 3:30 pm – Check out time : 11:30 am. If you arrive before 3:30 pm your luggage will be taken care of by the reception staff and placed in our luggage deposit.
Depending on availability, if you want to have your room before 3:30 pm, an additional 35 € will be charged.

Children policy (only on request)
– Triple room on request only
– Free for children under 8 years old and sharing parents room
– the welcome baby package : 25 € including, cot, seat for the bath, Baby chair
– Buffet breakfast for children under 8 years old : 9,50 €

All our bedrooms and public areas are non-smoking, an amount of 250 € will be charge if that rule is not respected.

Pets are not allowed.

Booking and cancellation policy
A valid credit card number, with expiration date and security code are required to guarantee your reservation. Your card will not be charged unless indicated in the cancellation policy below.
Any credit card shown invalid results in the immediate cancellation of the reservation.

Cancellation must be done at least 24h before the arrival date to avoid a no-show charge equal to 1 night’s room rate and tax. Please send us an email to confirm your cancellation.

Any early departure concerning a long discount stay, the full amount will be charge. The hotel reserves the right to charge a cancellation fee in case of early departure.

Packages including breakfast and/or other facilities and services not consumed won’t be deducted from the agreed price.

Rates are changing according occupancy, when the booking is confirmed, rate can’t be negotiated by the guest or increased by the hotel during the stay.
Final confirmation implies unconditional acceptance of the general terms and conditions and authorize hotel to proceed to the application of those rules.

Fitness Center
The Hotel is not responsible for any injury or damage due to the use of the Equipment or improper behavior by users. All facilities are used at the guests’ risk and responsibility.
The hotel disclaims any liability for loss or disappearance of object.
Any material damage will be charged and sold as well as a lump sum of 1500 € for undergone damages.

Video Monitoring
Fitness as public areas are under video monitoring for safety reasons.

Your Personal Data 
The information collected is necessary to process your order, unless it is indicated as optional. They are the subject of a computerized treatment, under the responsibility of the General Manager of the Best Western Premier Bordeaux “Bayonne Etche-Ona”, and are intended for the services and partners of the Hotel in charge of the execution of your order and any follow-up that may result. You guarantee the accuracy of the personal information provided and you agree to keep it up to date. As part of your stay, you will receive information about the hotel and its services, unless you object by ticking the following box ☐. In accordance with Articles 32 et seq. Of the law of 06/01/1978 known as “Informatique et Libertés” and “Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons to the the processing of personal data and the free movement of such data”, you have in particular the right to access, rectify, oppose, for legitimate reasons, the processing of your personal data, and the right to oppose to the transmission to third parties your personal information about you or the receipt of commercial information. You also have the right to formulate general or specific guidelines for the storage, deletion and communication of your personal data. To exercise your rights, please send a letter to the General Management of the Best Western Premier Bordeaux “Bayonne Etche-Ona”, 4 rue Martignac, 33000 Bordeaux, or an email at: bayetche@bordeaux-hotel.com ( only requests for personal data will be processed). Without prejudice to retention obligations or subscription periods, personal data shall only be stored in an active database in a form allowing identification for a period not exceeding the time required for the purposes for which they were used, collected and processed.